Module 6: Support Services


Welcome to Module 6! This module will introduce you to the various student support services that are available to online students. While this list is not all-inclusive, we chose to highlight commonly used services. 

Module Goals

Upon the completion of this module, you will:

  1. Identify available student services. 

To Do List

  • Listen: Online Learning Today Episode #3 (LO1)
  • Read: Support Services (LO1)
  • Activity: Support Services Quizlet (LO1)


Episode 3: Support Services

View Audio Transcript. 


Support Services

24/7 COLTT Help Desk

The Center for Online Learning and Teaching Technology (COLTT) supports online learning tools such as Blackboard Learn, Blackboard Collaborate, Respondus Lockdown Browser, Tegrity, etc. Should you need assistance with Blackboard or any of the tools, you can contact the 24/7 COLTT Help Desk. 

View COLTT’s Contact Info.

IT Service Desk

The Information Technology Service Desk is responsible for supporting the university’s technological infrastructure. If you require assistance with logging into myUTRGV or downloading software you can contact the IT Service Desk. 

View IT’s Contact Info.

Academic Advising 

If you have questions regarding your degree plan or are planning for the upcoming semester you can contact the Academic Advising Center. Online students can complete remote advising via phone appointments and email. 

View Academic Advising’s Website.

Writing Center

If you don’t live near a UTRGV campus, the Writing Center provides Writing Consultations via Skype and an online paper review that’ll be completed within 24 to 48 hours. Students wanting to utilize these services can complete a writing consultation form on the Writing Center’s website. 

Visit the Writing Center’s website. 

Online Tutoring

While many students think of tutoring as an on-campus only service, The Learning Center provides Online Tutoring for a variety of subjects via Blackboard Collaborate. All you have to do is make an appointment via EAB Campus. 

Visit The Learning Center’s Website. 

Check for Understanding

To check your understanding of these available services, please complete the Quizlet activity below. Once you’ve finished, please email a screenshot of your grade to [email protected]. Be sure to select the ‘Term’ option from the drop-down box before starting the activity. 

Quick Links

Additional Services